Teams at Bellco Credit Union

Monitors, audits, and analyzes Operations department activities, including payment systems, card services, reconciliations, and account processing. Produces recurring and ad hoc reports, metrics, SLAs, and interactive dashboards for management. Reviews procedural and regulatory compliance, identifies trends and errors, documents QA findings, supports audits, maintains system access matrices, and recommends process, reporting, and system improvements.

Provides cross-functional operational support across credit union departments, specializing in ACH returns, domestic and international wires, check adjustments, tax corrections, special accounts, legal documents, and records retention. Processes transactions accurately, tests system enhancements, prioritizes operational needs, and supports member requests while maintaining regulatory compliance, confidentiality, and service standards.

Administers payroll and employee benefit programs, including health, retirement, leave, wellness, and enrollment processes. Ensures compliance with payroll, tax, employment, and benefits regulations; reconciles payroll and benefit invoices; conducts audits and pay equity analyses; evaluates job levels and compensation; supports plan design changes; and educates employees while liaising with vendors and management.