Teams at beehiiv

Manage customer relationships across onboarding, ongoing support, escalations, and renewals. Serve as the primary escalation contact, advocate for customers across Sales, Product, and Support, resolve technical issues, and improve internal processes through documentation. Build reusable AI prompts, macros, documentation, and automations to increase team efficiency. The role requires autonomy, strong communication, technical problem-solving, and availability for nights, weekends, and holidays.