Teams at BCM One

Manage partner onboarding from kickoff through launch, coordinating milestones, deliverables, meetings, demonstrations, training, documentation, and issue resolution. Support technical implementation and troubleshoot telecom services while collaborating with internal teams. Improve onboarding processes, partner readiness, training effectiveness, and the overall partner experience. The role requires strong customer service, project management, communication, presentation, organizational, and technical skills related to VoIP and UCaaS.

Supports the full partner journey, including onboarding, product demonstrations, solution selling, training, account management, and revenue activities. Maintains CRM records, triages partner communications, escalates issues, assists with team projects, and develops performance reports. The role requires strong customer-facing communication, organization, administrative skills, social media knowledge, and the ability to meet measurable performance goals in a collaborative environment.

Manage partner relationships across onboarding, training, product demonstrations, solution selling, and account management. Track activities in CRM systems, respond to partner inquiries, escalate issues, support revenue initiatives, and create performance reports. Collaborate with Sales, Partner Success, and Marketing to drive growth and deliver a strong partner experience.