BCFS Health and Human Services Benefits Overview

Coordinates community outreach, education, and recruitment of eligible families for program services. Builds relationships with families, healthcare providers, community leaders, and service agencies; provides referrals, facilitates meetings and training, coordinates events, maintains participant records in Salesforce, and ensures compliance with agency and regulatory requirements. The role also includes supervised transportation, frequent community outreach, documentation, and travel as needed.

Supervises case managers, educators, and community health workers delivering client intake, benefits assistance, care coordination, home visits, referrals, advocacy, and health education. Oversees quality assurance, chart audits, productivity, documentation, regulatory compliance, reporting, community partnerships, and Salesforce data entry. Provides staff guidance, conducts education sessions as needed, supports program initiatives, and ensures service targets and deadlines are met. Requires occasional schedule flexibility, travel as needed, and adherence to safety and agency standards.

Provide trauma-informed clinical services to at-risk youth and young adults (18-24): assessments, individual and group therapy, crisis intervention, case management, treatment planning, outreach, and comprehensive documentation in Salesforce. Coordinate referrals, support housing program goals, attend community events, maintain licensure/CEUs, and ensure compliance with state and agency standards.