BCAA Benefits Overview

Drive insurance sales and client relationships by recommending and issuing BCAA insurance products, processing renewals, endorsements and payments, and collaborating with underwriting and support teams. Meet sales and productivity goals, maintain licensing and industry knowledge, participate in training, and progress toward team lead or people leader responsibilities.

Lead BCAA's customer experience transformation by using customer insights, journey mapping, and data to identify and prioritize improvements. Partner across Product, Technology, Operations, Marketing, and frontline teams to design and implement omnichannel, AI/automation, telephony, and digital self-service solutions. Define success metrics, manage cross-functional delivery, drive adoption, and coach a high-performing, customer-focused team.

Provide tailored insurance advice and sell/renew policies to customers in person and by phone. Collaborate with underwriting and support teams, manage accounts and documentation, meet sales and productivity targets, and maintain licensing and training to progress to Senior Insurance Advisor.