Teams at BCA IT, Inc.

The Inside Sales Representative will prospect, qualify, and generate interest in managed IT services, maintain product knowledge, and enter/manage leads and activities in ConnectWise. They will communicate solutions to prospects, support sales forecasting, attend meetings, document processes, and assist marketing while ensuring compliance with company procedures.

Provide Tier 2-3 remote and on-site IT systems engineering and escalation support for SMB clients. Design, implement and troubleshoot Windows servers, virtualization, networking, Exchange/SQL/Citrix, and backup/DR. Document tickets, manage projects independently, handle on-call duties, and interact with end users to deliver best-practice IT solutions.

Provide Tier 2-3 remote and on-site IT support for SMB clients: design, implement, troubleshoot networks, servers, virtualization, security, and user environments; document work and manage tickets.