Teams at Bazaarvoice

Provides Tier 1 technical and customer support for post-sale clients through tickets, email, escalations, and a community portal. Troubleshoots semi-complex issues, resolves standard requests involving marketing practices, billing, reporting, moderation, and client tools, and escalates non-routine issues. The role also documents standards, supports internal teams, and focuses on maintaining client satisfaction and loyalty.

The Senior HRIS Analyst configures, tests, supports, and maintains the global Workday ecosystem. Responsibilities include translating HR needs into scalable solutions, resolving complex system issues, auditing business processes, reviewing security and data compliance, supporting Workday releases, developing documentation, partnering with HR stakeholders, and building complex reports, calculated fields, and dashboards. The role requires strong HCM knowledge, global HR process expertise, Workday configuration experience, and proficiency with EIB data loads.

Design, develop, document, and architect large-scale big data applications and data pipelines. Build and manage streaming and enrichment platforms, support bulk data exports, develop MapReduce code for Hadoop clusters, and collaborate with product, development, DevOps, and QA teams to ensure stable, high-performing solutions.