Teams at Bazaarvoice

Analyze large-scale consumer and client data using SQL, Python, statistical methods, and data-mining techniques. Build automated reporting pipelines, dashboards, and KPI frameworks; conduct web analytics, sentiment analysis, and text classification. Partner with client stakeholders to define reporting needs, communicate actionable insights, and translate business requests into technical specifications while collaborating with sales, client success, engineering, and product teams.

Leads Customer Success Operations strategy, team development, metrics, forecasting, technology governance, and AI-assisted workflow implementation. Owns Gainsight, Salesforce, Gong, and Staircase AI processes while translating customer signals into retention, expansion, risk, and engagement actions. Partners with Sales, Finance, Product, Support, and Revenue Operations to improve forecasting, CSM capacity, playbooks, enablement, and customer experience.

Manage a portfolio of client campaigns from initiation through close, defining strategies, timelines, milestones, risks, and mitigation plans. Facilitate client workshops, presentations, platform demonstrations, and campaign kickoff sessions. Coordinate with Sales and Client Success, manage stakeholder expectations, advocate for clients, and track campaign performance against KPIs. The role requires strong communication, organization, prioritization, project management, and client relationship skills.