Teams at Bay State Community Services, Inc.

Facilitates Strengthening Families Program sessions for children ages 3–5 and supports family skills training. Delivers curriculum activities, leads participant discussions, coaches families, collects data, monitors attendance, maintains confidential records, attends trainings and debriefs, and reports suspected abuse or neglect. The role requires strong communication, organization, cultural responsiveness, and experience working with children, families, caregivers, or groups.

Conduct client intake interviews, assess needs, assist clients with electronic benefits applications (SNAP, MassHealth, SSI/SSDI, veterans benefits), perform outreach to agencies and communities, and cross-train on actuarial risk/needs assessment and contingency management tools to support client essential needs.

Provides daily case management for youth in a diversion program. Meets with youth and families, conducts risk and needs assessments, develops individualized diversion agreements, coordinates interventions, monitors progress, maintains confidential records, communicates with service providers and justice-system stakeholders, attends relevant hearings, and collects case data. The role requires relationship-building, community engagement, critical thinking, adaptability, and experience supporting at-risk youth and diverse communities.