Teams at Barbaricum

Manage daily help desk operations supporting cloud and on-prem environments; lead support team, enforce SLAs, troubleshoot incidents, maintain ticketing systems, perform remote desktop support, device provisioning, and IT asset tracking while collaborating with technical and business stakeholders.

Design, implement, and manage IAM solutions across cloud and on-prem environments. Ensure secure authentication/authorization, identity governance, and DoD compliance. Integrate Entra ID, Okta, Ping, and AWS IAM, implement zero-trust, RBAC, and MFA, and coordinate with cybersecurity, infrastructure, and application teams. Requires Secret clearance.

Lead day-to-day help desk operations for enterprise and mission systems, supervise and mentor staff, manage ticket queues and escalations, maintain IT support workflows and SLA compliance, coordinate cloud and on-premises support, handle device provisioning and asset tracking, and serve as escalation point for complex incidents.