Teams at Bankjoy

Own account acquisition product strategy and launches, including Business OAO and Youth Account Opening. Drive adoption, conversion, funnel performance, and deposit growth for consumer and in-branch products. Collaborate with engineering, implementation teams, and financial institution clients; manage integrations with core banking, identity verification, decisioning, and loan origination systems. Mentor a product owner and guide roadmap prioritization, documentation, agile ceremonies, onboarding, and training.

Leads complex digital banking implementations, core migrations, and product expansions from discovery through launch and stabilization. Owns delivery plans, requirements, configuration, testing, cutover readiness, client communications, vendor coordination, defect triage, and post-launch handoff. The role manages risks, scope changes, dependencies, and escalations while mentoring implementation colleagues and improving delivery processes.

Own a portfolio of banking and credit union clients, driving product adoption, renewals, retention, expansion, and executive engagement. Lead business reviews, success planning, escalations, and onsite client meetings while coordinating with Implementation, Support, Product, Engineering, and Marketing. Identify account risks and growth opportunities, communicate client feedback internally, and ensure customers achieve ongoing value from the digital banking platform.