Teams at Bankers Trust

Processes and reconciles card, ATM, deposit, and general ledger transactions. Manages credit, debit, prepaid card adjustments, disputes, payments, account maintenance, mobile wallet and EMV inquiries, tokenization, and fraud alerts. Provides internal and external customer support, troubleshoots card issues, completes reports and month-end procedures, and maintains compliance with Regulation E, Regulation Z, CFPB, and network operating rules.

Provides production support for internally developed and vendor applications, monitoring operations, resolving incidents, troubleshooting databases, interfaces, APIs, file transfers, and scheduled jobs, and coordinating escalations. Supports releases, testing, recovery procedures, documentation, compliance, and continuous service improvements. The role collaborates with developers, infrastructure, security, vendors, and business stakeholders, participates in on-call rotation, and manages support activities across multiple applications. Hiring level depends on experience, with Analyst I typically requiring two or more years and Analyst II four or more years.

Administers and enhances the bank’s Governance, Risk, and Compliance system, including configuration, workflows, access controls, integrations, data quality, reporting, dashboards, upgrades, and user support. Partners with vendors, technology teams, and risk owners to integrate enterprise risk processes, maintain documentation, coordinate releases, support regulatory reporting, train users, and ensure accurate risk information for management, committees, and the Board.