Teams at Bank of Hope

Oversee branch operations compliance, provide training, validate processes, and lead initiatives to improve service quality and adherence to policies.

Oversee branch operations to ensure compliance with bank policies and regulations, supervise and train operational staff, manage cash and vault/ATM processes, conduct audits, improve workflows, support customer service and resolve escalated issues, and assist the Branch Manager with staffing, reporting, and achieving branch goals.

Manage daily deposit account operations, ensure transaction accuracy and regulatory compliance, prepare GL reconciliations and management reports, supervise and train junior staff, handle deposit servicing (IRAs, IOLTA, returned mail), support payments/EFT and fraud/regulatory claims, coordinate with Compliance/IT/Legal, and maintain operational controls including monitoring ATM/mobile deposits and vendor systems.