Teams at Bank of Hope

Oversee branch operations, compliance, cash management, staff supervision, process improvement, audits, customer issue resolution, and operational risk mitigation. Support the Branch Manager with staffing, employee development, facility needs, reporting, strategic initiatives, and sales goals. Ensure adherence to banking regulations, policies, and procedures while maintaining strong customer service and developing operational staff.

Oversee branch operations, compliance, cash management, audits, staff supervision, customer service, process improvement, and risk mitigation. Support the Branch Manager with staffing, scheduling, performance management, operational reporting, facility needs, strategic initiatives, and sales goals. Ensure adherence to banking regulations including BSA and CRA while mentoring employees and resolving escalated operational or customer concerns.

Provides onsite and remote desktop support, troubleshooting hardware, software, workstations, networking, and endpoint devices. Installs and maintains equipment, performs upgrades, manages deployments and security policies through KACE and Microsoft Intune, handles support tickets and moves, adds, and changes, monitors desktop performance, maintains inventory and documentation, and coordinates with network administrators, facilities teams, vendors, and third-party support.