Teams at Bank of Hope

Supports customers with online account applications, account setup, inquiries, information verification, and case resolution through phone and email. Reviews and updates customer records using Microsoft tools and CRM systems, documents interactions, protects confidential information, and completes administrative and operational tasks. The role also explains retail banking products, escalates issues, meets service-level expectations, and contributes customer insights and updates to procedures.

Provides onsite and remote desktop support, troubleshooting hardware, software, workstations, networking, and endpoint devices. Installs and maintains equipment, performs upgrades, manages deployments and security policies through KACE and Microsoft Intune, handles support tickets and moves, adds, and changes, monitors desktop performance, maintains inventory and documentation, and coordinates with network administrators, facilities teams, vendors, and third-party support.

Oversee daily branch operations, ensure compliance with banking regulations, supervise and train operational staff, manage cash and vault processes, conduct audits, and support customer service and branch goals. Collaborate with the Branch Manager on staffing, performance, and sales initiatives.