Teams at Bank of Hope

Manage daily deposit account operations, ensure transaction accuracy and regulatory compliance, prepare GL reconciliations and management reports, supervise and train junior staff, handle deposit servicing (IRAs, IOLTA, returned mail), support payments/EFT and fraud/regulatory claims, coordinate with Compliance/IT/Legal, and maintain operational controls including monitoring ATM/mobile deposits and vendor systems.

Manage mortgage QA program, coordinate loan file collection for audits, perform internal QA reviews, document and report compliance defects, recommend process improvements, and support Compliance Control Manager on special projects.

Oversee daily branch operations, ensure compliance with banking regulations, supervise and train operational staff, manage cash and vault processes, conduct audits, and support customer service and branch goals. Collaborate with the Branch Manager on staffing, performance, and sales initiatives.