Teams at Bamboo Health

Own discovery, prioritization, definition, and delivery of controlled-substance reporting and data products. Analyze complex datasets using SQL and Tableau, translate customer, regulatory, and business needs into product requirements, and guide roadmap tradeoffs. Partner with customers, engineering, analytics, and stakeholders on data governance, AI-enabled analytics, UAT, documentation, and customer adoption while becoming the subject matter expert in a highly regulated healthcare domain.

Own retention and expansion for a 150+ Tier 1/2 account portfolio by converting AI‑surfaced signals into signed optimization plans, closed saves, and tracked expansion revenue. Run live optimization sessions, negotiate within playbooks, escalate cross‑functional issues, validate automated health scores/reports, and drive measurable ARR retention and upsell outcomes.

Lead onboarding, configuration, and adoption for OpenBeds and Crisis across state behavioral health networks. Create organizations and users, train end users, act as primary onboarding concierge, drive engagement strategies and KPIs, escalate risks, partner with state agencies, and explore AI/automation to improve workflows.