Teams at Backblaze

Design and own post-sales programs (onboarding, service standards, VOC, enablement, partner readiness). Synthesize CSAT/NPS and support signals into product and ops improvements, build scalable enablement and partner onboarding, track program health (time-to-value, NRR, retention), and coordinate cross-functional stakeholders to drive retention and expansion.

Develop server-side APIs for user authentication and data management, utilizing AI-assisted tools while ensuring code quality and addressing customer issues at scale.

As a Sr. Software Engineer on the Storage Platform team, you'll enhance the durability and throughput of Backblaze's data storage system and drive architectural changes for improved customer service.