Teams at B2B Realty

Leads operational execution and customer experience across distributed property management markets. Owns retention, NPS, CSAT, SOPs, SLA attainment, capacity planning, revenue capture, operational KPIs, escalations, and cross-functional alignment. Manages Area General Managers and department leaders, establishes accountability through KPIs and L10 meetings, coaches teams, and supports scalable expansion into new markets.

Manage a two-person sales team, oversee pipeline activity and CRM hygiene, conduct deal reviews, coach salespeople, support closing, approve concessions, analyze conversion and deal performance, and prepare sales reports. The role also coordinates client handoffs to operations, manages follow-up processes, and works US Eastern business hours in a fully remote environment.

Manage property maintenance requests, vendor coordination, repairs, rehabs, tenant complaints, leases, evictions, rent collection, expenses, compliance, and owner communications. The role maintains property records, resolves operational issues, supports leasing timelines, and builds positive relationships with owners, tenants, vendors, and internal teams. Strong organization, communication, conflict resolution, property management knowledge, and familiarity with AppFolio and LeadSimple are required.