Teams at B-Stock

Own strategy, GMV forecasting, and performance for a scaled seller portfolio. Build coverage models, segment accounts, advise sellers on marketplace strategies, identify growth opportunities, create scalable engagement programs and automation, report portfolio health, and partner cross-functionally to improve retention, growth, and platform capabilities.

Manages daily logistics exceptions, shipping discrepancies, carrier communications, buyer support, disputes, and escalations. The role researches root causes, coordinates resolutions, maintains transportation-system records, and meets response SLAs. It also develops automation using Claude, Salesforce, and 3GTMS, improves SOPs, identifies recurring operational issues, supports claims documentation, and contributes to reporting and cross-functional process-improvement initiatives.

Owns marketing operations infrastructure across Braze, AirOps, Payload CMS, SEO/AEO/GEO, content governance, asset management, reporting, and cross-functional workflows. The role administers marketing platforms, maintains data and content quality, monitors website performance, manages editorial calendars, improves publishing processes, and identifies AI automation opportunities. It partners with marketing, sales, product, and customer success while providing operational insights and recommendations to leadership.