Teams at B.S.D. Capital, Inc. dba Lendistry

Support design, delivery, and continuous improvement of a business lending platform. Own specific product modules across the loan lifecycle, gather requirements, write user stories, manage sprints in Jira, coordinate testing and vendor integrations, and use data to monitor KPIs, adoption, and product improvements while ensuring compliance and cross-functional alignment.

Lead day-to-day operations for LIFT, implement Equisoft and NetSuite, manage outsourcing partner, develop and execute operational strategy, ensure regulatory compliance, drive continuous improvement, set KPIs, manage budgets and vendors, and build high-performing teams.

The Customer Experience Representative engages with customers, ensuring satisfaction by addressing inquiries, providing solutions, and documenting interactions. Responsibilities include handling calls, troubleshooting issues, and possibly training new representatives.