Teams at Axonify

Own marketing systems, data, and processes to make the funnel measurable and scalable. Lead marketing tech stack governance (Marketo, Bizible, 6sense, Qualified), campaign operations, attribution, reporting, lead routing, and data hygiene. Partner with RevOps and enablement to align processes, train GTM teams, and support forecasting and planning.

Lead and build the development support function that manages escalated technical issues from Customer Care to Development. Define SLAs, triage and escalation frameworks, monitoring and reporting, stakeholder communications, and executive metrics. Analyze trends to drive product improvements, lead a high-performing support team, and coach members to improve responsiveness and resolution effectiveness.

Operate, maintain, and improve identity, MDM, and SaaS platforms; troubleshoot macOS/Windows devices and networking; automate workflows (Zapier/scripting); use AI tools to boost efficiency; support onboarding/offboarding; document systems; collaborate with IT leadership on initiatives and continuous improvement.