Teams at Awin

Serve as the first point of contact for technical support requests. Triage, categorize, prioritize, troubleshoot, and resolve straightforward issues while escalating complex cases to specialist teams. Maintain accurate records, meet SLA targets, communicate with clients and internal stakeholders, and contribute to process improvements and knowledge sharing.

Maintains accurate journal entries and accrual-based general ledger records for Awin entities under IFRS and local GAAP. Supports month-end and year-end close, external and tax audits, and balance sheet reconciliations. The role requires general ledger and reporting experience, accounting knowledge, strong Excel skills, analytical attention to detail, collaboration, and advanced English communication. It is hybrid, with three days per week in the Iasi office.

Provide hands-on technical application support to publishers, advertisers, and internal colleagues. Resolve tickets, identify and escalate bugs, administer knowledge bases, test new features, maintain client accounts, coordinate between account managers and developers, and deliver internal training. The role requires customer service, problem-solving, communication, process adherence, and familiarity with HTML, ActionScript, JavaScript, and preferably MySQL queries.