Aviva Investors Benefits Overview

Leads the Client Relationship Manager team supporting internal and external insurance clients across asset classes. Oversees client servicing, escalations, onboarding, mandate changes, governance, stakeholder coordination, and continuous process improvement. Ensures consistent service delivery, resolves issues, supports Client Relationship Directors, and identifies commercial opportunities that strengthen client retention and growth. The role also requires people leadership, investment product knowledge, regulatory competence, and compliance with FCA/PRA SMCR requirements.

Manage outsourced Private Markets supplier relationships, contractual governance, service-level performance, KPIs, invoices, service credits, risks, controls, and reporting. Resolve supplier issues with internal stakeholders, strengthen service quality, improve operating processes, manage costs, and deliver value through continuous improvement and effective supplier engagement.

The Head of Product Development will lead a team for new product development in Public Markets, focusing on compliance, market trends, and effective delivery.