Teams at Avēsis

Lead and coach a regional Account Management team while managing a portfolio of large employer groups. Oversee implementations, resolve escalations, monitor performance metrics, partner with Sales and internal teams, and drive retention and process improvements. Role is field-based remote with regular travel and responsibility for strategic, high-complexity accounts.

Provide compassionate bilingual (Spanish) customer service to Medicaid dental members via inbound calls. Capture and update member data, research and escalate complex issues, ensure HIPAA compliance, navigate healthcare programs and systems, and work scheduled Eastern Time shifts in a 100% remote call center.

Provide compassionate inbound phone support to Medicaid dental members in a high-volume remote call center. Answer 40-60 calls daily, document interactions, research and escalate unresolved issues, collaborate with internal teams, maintain HIPAA confidentiality, and adapt to changing programs and business rules.