Teams at Avera Health

Designs, implements, administers, and supports Microsoft Power Platform solutions, including Power Apps, Power Automate, Power BI, Dataverse, and Copilot Studio. Translates business needs into secure, scalable systems; integrates applications and services; troubleshoots complex issues; automates processes; optimizes performance; develops technical documentation; and supports security, compliance, monitoring, and continuous improvement. Collaborates with business, IT, development, and external teams as a technical advisor.

Leads enterprise employee relations strategy, HR compliance, investigations, policy governance, labor relations, leave and accommodation practices, performance management, and employment-risk mitigation. Advises executives and leaders on complex employee matters, oversees investigation standards and case management, supports regulatory reporting and audits, develops HR capability, and uses workforce analytics to identify trends and improve processes. Partners across HR, Legal, Compliance, Security, and operations while managing and developing the Employee Relations function.

Manages relationships with employer groups, agents, brokers, and consultants to drive retention, membership growth, customer satisfaction, and renewals. Develops account and book-of-business plans, oversees onboarding and renewal processes, resolves eligibility, claims, and billing issues, prepares renewal documentation and alternate quotes, and negotiates with underwriters and risk management. Promotes company visibility through community networking and industry events.