Teams at Aveo Group

Provides front-desk and administrative support in a retirement community. Welcomes residents and visitors, responds to enquiries, maintains common areas, coordinates with stakeholders and contractors, prepares communications, supports community events, and assists the Community Manager. The role requires a warm, organized, adaptable approach and strong customer service, communication, and computer skills.

Serve as the first point of contact for prospective residents, current residents, families, suppliers, and internal teams. Handle inbound sales enquiries, transfer leads to sales experts, respond through phone, email, web chat, and Facebook, maintain accurate call records, and meet call-quality and KPI targets. The role requires strong communication, customer service, problem-solving, Microsoft Office and Teams proficiency, and on-site availability from 7 a.m.

Provides administrative and compliance support for a retirement village community, including resident records, billing, levies, invoicing, policy updates, meeting minutes, concierge and event assistance, and support for the Community Manager. The role requires friendly resident engagement, multitasking, deadline management, and customer-facing administration experience. This is a permanent full-time Monday-to-Friday position.