Teams at Avantpage

Coordinate quality assurance across localization workflows for assigned accounts. Develop quality plans, manage reviews and escalations, lead root cause analyses and corrective actions, monitor provider performance, and maintain Power BI and Excel dashboards. Manage QA resources and rules in CAT/TMS platforms, especially Phrase, while identifying automation and AI opportunities. Collaborate with project managers, linguists, QA teams, DTP specialists, and clients to improve processes and quality outcomes.

Manage translation and localization projects from scoping and quoting through delivery, ensuring deadlines, quality, budgets, workflows, and client satisfaction. Serve as the primary client contact, coordinate international production teams and contractors, resolve issues, maintain project procedures, oversee financial data, and provide guidance to project coordinators. The role also requires client education, meeting participation, reporting support, and effective communication in a deadline-driven environment.

Develops and manages quality assurance processes for accessible communications and alternative-format deliverables. Reviews accessible PDFs, electronic text, large print, and vendor quality documentation; validates specialized outputs through vendor evidence and sign-off. Conducts accessibility testing, tracks defects and quality metrics, supports corrective actions, trains internal teams, participates in client discussions, and maintains compliance with accessibility standards and evolving best practices.