Teams at Automattic

Happiness Engineers at Automattic provide customer support via email and chat, improve customer experiences, and advocate for clients. They require strong technical skills, especially in WordPress and WooCommerce, along with exceptional communication and initiative.

Manage and grow a portfolio of digital agency partners through relationship development, channel sales, account strategy, joint go-to-market initiatives, training, events, and co-selling. Drive revenue targets, recruit and onboard partners, monitor client and account health, manage retention risks, report performance, and advocate for partner needs. Collaborate with Marketing, Sales, Customer Success, Product, and leadership teams while supporting partner events and adapting strategies to market and industry changes.

Qualify inbound and outbound prospects, conduct discovery and product education, schedule meetings for senior sales staff, manage CRM records, and support customer expansion and retention. The role uses AI tools for prospect research, call preparation, follow-ups, summarization, and insight capture. The representative collaborates on lead handoffs, contributes to sales enablement feedback loops, and owns qualified-meeting and pipeline-generation targets.