Jobs at Automattic

Qualify inbound and outbound prospects, conduct discovery and product education, schedule meetings for senior sales staff, manage CRM records, and support customer expansion and retention. The role uses AI tools for prospect research, call preparation, follow-ups, summarization, and insight capture. The representative collaborates on lead handoffs, contributes to sales enablement feedback loops, and owns qualified-meeting and pipeline-generation targets.

Provide advanced technical support for WordPress hosting customers through live chat and email. Troubleshoot WordPress performance, caching, slow queries, security issues, and platform problems using tools such as Grafana. Investigate threats, analyze logs and performance trends, recommend optimizations, escalate issues, collaborate cross-functionally, and share technical knowledge. The role supports enterprise clients, agencies, developers, and infrastructure-aware customers while maintaining a high-quality customer experience.

Advise product, engineering, marketing, and trust and safety teams on global product, privacy, content safety, consumer protection, intellectual property, and regulatory matters. Counsel teams on GDPR, CCPA, online safety laws, the EU AI Act, age assurance, consent frameworks, and data security. Track emerging regulations, represent the company before regulators, develop freedom of expression and user safety policies, and create scalable compliance processes.

The Senior Partner Manager will develop and manage relationships with strategic agency partners, driving revenue through WordPress VIP and executing growth strategies while collaborating with various internal teams.

The Technical Account Manager ensures partners have a positive experience with WordPress products, handling requests, managing deployments, and liaising with teams for technical support and product feedback.

Happiness Engineers at Automattic provide customer support via email and chat, improve customer experiences, and advocate for clients. They require strong technical skills, especially in WordPress and WooCommerce, along with exceptional communication and initiative.

Lead building a RevOps function: design systems, data foundations, and processes; own Salesforce and integrations; create dashboards, forecasting, territory and capacity models; operationalize Sales and CS enablement, churn prediction, and merchant health scoring; support pricing, quota, compensation, and executive reporting to drive predictable revenue growth.

The Software Engineer will work on Automattic's products, focusing on scalable systems, code reviews, and product design, while collaborating globally.

The Senior Systems Engineer will ensure system availability, security, and performance for a large-scale global infrastructure at Automattic, addressing system health and facilitating developer efficiency.

The Support Engineer, VIP at Automattic provides advanced technical support for enterprise customers, troubleshooting complex issues and escalating urgent tickets while collaborating with internal teams.

Full-cycle, consultative seller for mid-market and agency new business: manage opportunities from discovery through close, maintain pipeline in HubSpot, prepare proposals/pricing, use AI tools for research and insights, collaborate with Solutions/Support/Product, hit individual revenue quota, support onboarding and expansion.

The Account Executive for Public Sector drives revenue growth by securing new clients, managing accounts, and developing sales strategies specifically for government organizations.

The Technical Account Manager will manage publisher migrations, support publishers post-launch, build relationships, and improve processes while collaborating with a team.

Lead product direction and execution for a payments area at scale. Improve onboarding, checkout, refunds, payouts, reporting, and reliability. Use data and merchant feedback to prioritize, work closely with engineering, design, and partners (Stripe, PayPal), triage incidents, and communicate progress and tradeoffs to stakeholders.

The Senior Integrated Marketing Strategist leads a team to implement integrated marketing strategies across various industries, focusing on pipeline growth and team performance while leveraging AI tools for efficiency.

As a Customer Success Engineer, you will provide advanced technical support to enterprise clients, troubleshoot complex issues, and guide customers on WordPress implementations.

The Account Executive will drive revenue growth by securing new clients, manage relationships with enterprise accounts, and execute sales strategies.