Teams at Automatic Payroll Systems, Inc.

Sell APS payroll and HR platform to prospective clients through prospecting, demos, and closing deals. Manage pipeline in Salesforce, coordinate handoffs to implementation, meet revenue quotas, collaborate with SDR/BDR/Partners, and travel extensively to meet clients and attend sales meetings.

Provide front-line Tier 1 support for APS Hire users: triage tickets and phone inquiries, resolve password resets, onboarding errors, user provisioning, SSO configuration issues, brand/logo updates; document interactions and known issues; escalate complex problems and assist onboarding.

Manage and grow existing SaaS HCM client relationships to ensure satisfaction, prevent churn, and drive revenue expansion through upsells and cross-sells. Conduct account planning, QBRs, pipeline forecasting, and collaborate with Product and Client Services to resolve issues and improve client health and retention.