Teams at Authenticx

Own the operational layer of post-sales client relationships, including scheduling, meeting facilitation, documentation, CRM maintenance, QBR logistics, renewal coordination, risk monitoring, task tracking, and technical issue routing. Serve as the primary day-to-day client contact, maintain accurate account records, track health signals and commitments, and coordinate with relationship executives and client success managers to ensure timely communication and operational excellence.

Owns strategic B2B accounts after contract execution, leading retention, renewals, expansion, account strategy, forecasting, QBRs, onboarding, and risk management. Builds executive relationships, identifies growth opportunities, monitors customer health, coordinates cross-functional resources, and ensures client outcomes. The role requires 5+ years of client-facing account ownership experience, revenue responsibility, and a proven record of retaining and growing accounts.

The FP&A Manager owns forecasting, budgeting, variance analysis, management reporting, financial modeling, SaaS metrics, pricing analysis, and cost accounting support. The role partners with the CFO, Controller, Revenue, Accounting, and department leaders to explain business performance, identify risks and opportunities, support strategic decisions, and present recommendations to senior leadership. This Indianapolis-based role is hybrid for local employees and requires occasional travel for remote employees.