Teams at Authentic (authenticinsurance.com)

Leads and grows a team of Program Developers responsible for configuring and launching insurance programs in a policy administration system. Owns workload intake, prioritization, project delivery, QA, release processes, and operational changes. Coaches team members, manages cross-functional handoffs, improves documentation and workflows, and contributes hands-on to configuration builds and bug fixes. Partners with actuarial, program design, operations, underwriting, and other stakeholders to ensure programs launch accurately and on schedule.

Owns core business workflows and KPIs across financial operations, payments, collections, reconciliation, reporting, and compliance. Identifies process breakdowns, establishes repeatable systems, and drives cross-functional improvements. The role also serves as a product lead, partnering with engineering to automate manual workflows and build software and AI-enabled operational tools. As the first Strategy & Operations hire, this person will define the function and expand its scope over time.

Lead the design and delivery of complex insurance infrastructure projects, owning problems from definition through production. Build and maintain scalable distributed systems, improve reliability and performance across product, infrastructure, and data, optimize user experiences, and mentor engineers. The role requires strong judgment, independent ownership, API development expertise, and experience with Python or Go, AWS, infrastructure as code, and production systems at scale.