Aureon Benefits Overview

Provides Tier 1 technical support through inbound phone, email, and chat channels. Troubleshoots hardware, software, wireless communications, account management, billing, upgrades, orders, and related customer issues. Documents interactions, resolves open issues, follows up on commitments, educates customers, escalates complex problems, and advocates for customer needs. Participates in training and short- and long-term projects while maintaining quality and customer satisfaction.

Develops new business and manages existing client relationships for contact center products and solutions. Responsibilities include building sales pipelines, presenting and negotiating contracts, meeting revenue and new-client quotas, attending industry events, forecasting opportunities, and reporting sales activity. Requires strong communication, presentation, organizational, problem-solving, and independent decision-making skills, along with proficiency in Microsoft Office and preferably Salesforce.

Analyzes and redesigns business processes through stakeholder discovery, workflow mapping, root-cause analysis, requirements development, and business case creation. Supports implementation, testing, training, change adoption, documentation, measurement, governance, and continuous improvement. Facilitates cross-functional workshops, defines performance metrics, monitors process effectiveness, and communicates risks and recommendations to stakeholders and leadership.