Teams at Audyence

Leads and modernizes the implementation and technical support function for a B2B software platform. Owns customer onboarding, integrations, training, support queues, response times, documentation, self-service content, escalation processes, and product feedback. Builds scalable workflows, applies AI and automation, distinguishes training gaps from product gaps, and partners with Customer Success to ensure customers can operate the platform independently.

Own enterprise customer relationships from contract signature through onboarding, adoption, retention, renewal support, expansion influence, and advocacy. Build the company’s first dedicated customer success function, including playbooks, engagement cadences, health monitoring, and value narratives. Analyze performance data proactively, identify risks and opportunities, demonstrate customer value, support champions, and collaborate with sales on commercial growth.

Own the full enterprise sales cycle from prospecting through closing for Audyence’s B2B marketing technology platform. Sell to enterprise marketing, demand generation, marketing operations, and sales leaders; prospect strategically, deliver technology demonstrations, progress complex deals, manage pipeline forecasts, exceed $2M quotas, and expand customer accounts globally. The role is based in Audyence’s downtown Austin office and reports to the Chief Revenue Officer.