Teams at AudioCodes

Leads new product introduction, configuration control, and hardware/software release management across the product portfolio. Maintains BOM accuracy in Agile PLM, coordinates manufacturing subcontractors and global offices, supports product lifecycle management, verifies translated technical documentation, provides process training, and drives continuous improvement across engineering, manufacturing, quality, operations, and supply chain teams.

Lead end-to-end business intelligence and data solutions, including requirements gathering, data modeling, dashboard and report development, implementation, and user adoption. Drive the migration from QlikView to Power BI while collaborating with business stakeholders and technical teams. Use SQL, Python, Power BI, and modern data platforms such as Microsoft Fabric, Snowflake, and dbt to enable data-driven decisions and support analytics modernization.

Manage the end-to-end Return Material Authorization process, coordinating customers, engineers, repair teams, logistics providers, warehouses, and subcontractors. Responsibilities include service order creation, contract verification, international shipment tracking, replenishment planning, KPI reporting, customer updates, ERP and cloud-system use, and process improvement. The role supports global service operations and requires strong logistics, order management, communication, and administrative skills.