Teams at Auctane

Designs, develops, tests, deploys, and supports enterprise integrations across the ShipStation Global ecosystem. Builds API-led, event-driven, and asynchronous integrations using REST, SOAP, EDI, XML, JSON, DataWeave, databases, and messaging technologies. Collaborates with architects, stakeholders, infrastructure, security, and operations teams; supports CI/CD, troubleshooting, performance optimization, code reviews, documentation, and production issue resolution.

Provides customer service and technical support for shipping software users across phone, messaging, and email. Troubleshoots account, connectivity, printer, installation, configuration, and software issues; maintains product expertise; meets customer satisfaction and performance metrics; documents interactions; and communicates customer feedback and trends to leadership.

Leads integrated brand and performance media strategy for ShipStation and Stamps.com across multiple markets. Oversees top-of-funnel channels, agency relationships, budgets, experimentation, attribution, incrementality testing, and Marketing Mix Modeling. Partners with Brand, Product Marketing, Creative, Finance, Performance Marketing, and Analytics teams to improve trials, leads, customer acquisition, and media efficiency. Manages one direct report and develops scalable operating and measurement frameworks.