Teams at Auburn Hospitality

Leads hotel front office operations, including reservations, guest services, check-ins, occupancy, scheduling, budgeting, credit control, and staff training. Supervises front desk personnel, coordinates with housekeeping and maintenance, handles Manager on Duty responsibilities, maintains hotel assets and security, and drives guest satisfaction. The role also involves reporting, inventory management, special projects, and hands-on front desk support.

Leads sales strategy and revenue growth for hotel properties across group and transient segments. Analyzes market trends, competitor activity, STR data, forecasts, P&L statements, and group pace to establish sales goals and segment strategies. Manages key accounts, marketing communications, budgets, sales deployment, and client relationships while coordinating activities across properties and communicating with ownership and asset management.

Cleans and prepares hotel public areas, empties trash, stocks supplies, delivers items to guest rooms, reports maintenance issues, performs deep cleaning, and assists with guest-room cleaning and maintenance. The role supports guest satisfaction, completes required brand training, protects confidential information, and performs other assigned duties.