Teams at Atmosera

Own the managed services business, including P&L, recurring revenue, retention, gross margin, client relationships, and commercial growth. Lead service operations and client success across U.S. and LATAM teams, improve the client lifecycle from onboarding through renewal, ensure security and delivery standards, guide AI-enabled operational improvements, and prioritize the AMP platform roadmap with Product. Build and retain leadership talent, manage complex client and commercial decisions, and partner with the CEO, CRO, CISO, and executive peers.

Leads Atmosera’s Client Success organization for managed services clients, owning retention, renewals, expansion, executive relationships, client health, value realization, and risk management. Builds and scales the Client Success Framework, improves onboarding and renewal governance, aligns Sales, Operations, Security, Professional Services, Finance, and Microsoft stakeholders, and develops Client Success Managers and Technical Client Success Managers. The role requires strong recurring-revenue, technical, financial, and cross-functional leadership expertise.

Manage and support customer Azure environments, including networking, firewalls, VPNs, servers, monitoring, alerting, disaster recovery, and security compliance. Troubleshoot escalated incidents, administer Windows and Linux systems, configure Hyper-V and VMware, and support Azure Virtual Desktop and Lighthouse. Develop Bicep infrastructure-as-code templates and PowerShell automation, maintain technical documentation, communicate solutions to clients, perform quality assurance, and participate in on-call support.