Teams at Atlean World

Respond to gaming customer inquiries, troubleshoot issues, document cases, manage correspondence and administration, and escalate complex matters. The specialist navigates multiple systems, meets quality and compliance KPIs, adapts to policy changes, and communicates player feedback to relevant teams. The role requires fluent German and English, attention to detail, process adherence, and effective workload management.

Provides customer support for a global brand through email, chat, and phone in Italian and English. Responsibilities include understanding customer needs, solving problems, delivering excellent customer experiences, and developing product or service expertise. The role requires strong communication, listening, empathy, time management, teamwork, flexibility, and computer skills. The employer offers relocation assistance to Athens, meal vouchers, renewable fixed-term employment, and private health insurance after six months.

Manage end-to-end orders, resolve complex billing issues, coordinate weekly payment schedules, maintain accounts payable records, and support pricing-related system upgrades and deployments. The role requires fluent German and English, at least two years of customer service experience, and technical curiosity. Accounts receivable or finance experience is advantageous. The position is based in Lisbon on a 12-month renewable contract with meal vouchers, additional salaries, and private health insurance.