Teams at Astreya

Provides onsite video conferencing and IT support across office and factory environments. Handles break/fix, deployments, escalations, incident management, root-cause analysis, ticket assignment, documentation, and issue prevention for endpoints, printers, scanners, and conference room A/V systems. Uses ITSM, IT Shop, SCCM, and Nexthink while troubleshooting Windows devices and basic network issues.

Provides ticket-based operational support for large-scale building management and physical security systems. Responsibilities include monitoring ticket queues and infrastructure, troubleshooting servers and networks, documenting incidents and resolutions, coordinating with internal and third-party teams, supporting upgrades outside business hours, and providing 24/7 on-call outage support.

Coordinates data center projects from initiation through delivery, managing assets, resources, schedules, budgets, documentation, change control, tickets, stakeholder meetings, and status reporting. Supports project managers with KPI analysis, issue escalation, process improvement, and actionable insights. Requires strong communication, organization, problem-solving, multitasking, and collaboration skills in a technology-driven environment.