Teams at Astrana Health, Inc.

Lead discovery and roadmap development for healthcare software products serving providers, patients, and payers. Translate user needs into requirements, user stories, and engineering priorities; manage backlogs and Agile delivery using Jira; coordinate UAT, quality validation, release readiness, implementation, and adoption. The role requires healthcare product experience, especially payer-side technologies, and collaboration across Engineering and stakeholders in a remote, high-growth environment.

Lead end-to-end implementation and adoption of provider-facing healthcare technology. Design and deliver training for physicians and practice staff, create implementation playbooks, track rollout and adoption metrics, resolve cross-functional blockers, gather provider feedback for product teams, and establish a scalable support model. The role will also help build and lead the function as the organization expands.

Provides Tier 2 technical support for clinical and administrative users across hardware, software, applications, networks, and systems. Resolves escalated incidents, performs root cause analysis, supports infrastructure projects and maintenance, creates technical documentation, mentors Level 1 staff, and participates in on-call rotations. The role requires onsite support in healthcare environments and compliance with HIPAA, security standards, and change-management procedures.