Teams at Astor & Sanders Corp

Provide Tier 2 hardware and software support for Windows and Mac desktops and laptops. Configure printers, scanners, and network copiers; install systems using computer images; apply BIOS updates and patches; troubleshoot file-share and permissions issues; and document and track service requests.

Lead migration of an Oracle APEX portal to ServiceNow and expand ITSM capabilities for IT and Facilities workflows. Develop custom ServiceNow applications using App Engine, implement IAM/RBAC and CAC/MFA security controls, protect sensitive data, and support Agile delivery. Collaborate with government stakeholders, troubleshoot issues, manage risks, provide training and knowledge transfer, and maintain handover plans, documentation, and progress reports.

Lead development of compliant, persuasive technical content for federal solicitations (RFPs/RFIs/RFQs). Collaborate with SMEs to translate technical input into proposal narratives, improve readability with scannable formats, and manage multiple deadlines while ensuring alignment with win themes and mission impact.