Teams at Assurity Trusted Solutions Pte Ltd

Define product vision and strategy for maritime ecosystem products, manage lifecycles and priorities, coordinate Agile development and releases, launch and iterate features using data and feedback, and collaborate with technical, design, business, and executive stakeholders.

Manages enterprise customer accounts, deployed resources, and service delivery throughout the engagement lifecycle. Responsibilities include customer relationship management, service reviews, resource onboarding and transitions, employee supervision, performance management, KPI and SLA reporting, risk mitigation, contract monitoring, renewals, and identifying expansion opportunities. The role also coordinates with Talent Acquisition, HR, sales, and internal teams to ensure effective resource deployment and customer satisfaction.

Performs hands-on platform and infrastructure operations, including monitoring, incident response, patching, backups, access administration, testing, documentation, and change support. Develops scripts, automation, dashboards, reports, and operational runbooks while collaborating with senior engineers, cybersecurity teams, product managers, and vendors. Maintains service availability, security, recoverability, and operational efficiency across servers, networks, cloud resources, and related tooling.