Teams at Assistantly

Own end-to-end client onboarding and ongoing account management for DTC e-commerce brands. Monitor inventory and account health, troubleshoot Shopify storefronts and integrations, coordinate fulfillment with ops/warehouse, surface upsell signals, document processes, and communicate clearly across email, chat, and calls to prevent churn.

Run daily logistics playbooks: source and book freight, reconcile inbound inventory, ensure timely warehouse inbounding, validate HS codes and commercial invoices for cross-border shipments, track shipments and resolve exceptions, maintain accurate operations records, and support process improvements.

Manage daily logistics playbooks: source and book freight, reconcile inbound inventory, ensure timely warehouse inbounding, verify cross-border documentation (HS codes, commercial invoices), track shipments, maintain operations records, and handle exceptions and process improvements.