Teams at AssetWorks LLC

Leads, coaches, and grows a team of 5–8 software engineers; owns roadmap delivery, capacity planning, risk management, process improvement, and release quality. Drives adoption of AI-assisted and agent-driven development workflows while maintaining responsible security practices. Partners cross-functionally on requirements, designs, customer issues, and releases. Remains hands-on through design and code reviews and limited prototyping and coding.

Manage end-to-end software implementation projects within the PMO, including planning, scheduling, budgeting, resource coordination, risk mitigation, quality assurance, documentation, and closeout. Serve as the primary client contact, provide status reporting, manage expectations, and resolve issues. Coordinate cross-functional teams and oversee financial tracking, forecasting, billing milestones, and scope changes. The role requires managing multiple projects while maintaining strong client relationships and delivering projects on time, within scope, and within budget.

Manage customer onboarding, software implementation, support ticket triage, training, and ongoing client relationships. Gather customer feedback and usage insights to inform product roadmap decisions, coordinate with Product, Engineering, Sales, Support, and Operations, and track customer success metrics. The role also includes troubleshooting software issues, maintaining customer records, developing documentation, improving workflows, and supporting long-term customer retention. Primarily remote with travel for UK project kickoffs and client meetings.