Teams at AssetWorks LLC

Leads, coaches, and grows a team of 5–8 software engineers; owns roadmap delivery, capacity planning, risk management, process improvement, and release quality. Drives adoption of AI-assisted and agent-driven development workflows while maintaining responsible security practices. Partners cross-functionally on requirements, designs, customer issues, and releases. Remains hands-on through design and code reviews and limited prototyping and coding.

Manage customer onboarding, software implementation, support ticket triage, training, and ongoing client relationships. Gather customer feedback and usage insights to inform product roadmap decisions, coordinate with Product, Engineering, Sales, Support, and Operations, and track customer success metrics. The role also includes troubleshooting software issues, maintaining customer records, developing documentation, improving workflows, and supporting long-term customer retention. Primarily remote with travel for UK project kickoffs and client meetings.

Lead AssetWorks GPS implementation projects from kickoff through go-live, managing plans, budgets, risks, customer communication, software configuration, hardware deployment, training, troubleshooting, and stakeholder updates. Gather requirements, coordinate installations, support pilots and rollouts, resolve issues, and create product enhancement requests for Product Management and Engineering. Maintain implementation documentation and ensure projects meet scope, schedule, adoption, and customer satisfaction goals.