Assent Benefits Overview

The Director of Quality Assurance will define and execute enterprise QA strategy for a global SaaS platform. Responsibilities include leading a distributed QA organization, advancing test automation and CI/CD integration, establishing risk-based testing and quality governance, defining release-readiness metrics, improving quality systems, and partnering with Product, Engineering, Security, and Compliance. The role also develops leaders, promotes quality across the software lifecycle, and evaluates AI-assisted testing capabilities.

Manage a portfolio of customers throughout their compliance program lifecycle, serving as a trusted advisor and driving adoption, customer health, retention, renewals, and business value. Lead strategic planning sessions and executive business reviews, coordinate internal teams, monitor program results, identify improvement opportunities, maintain CRM records, support implementations, and provide regulatory guidance. Collaborate with Sales, Product Management, Platform Operations, and Program Support teams while contributing to customer success process improvements.

Supports suppliers in obtaining compliance declarations and documentation through email, phone, conference calls, webinars, and education. Troubleshoots supplier requests, verifies document quality, manages inbound and outbound communications, supports internal language translation, and collaborates with Program Success teams on customer campaigns and supplier issues.