Teams at ASPEN OF D.C. INC.

Design, develop, and implement ServiceNow solutions across ITSM, ITFM, HRSD, ITOM, PPM, and SPM. Translate requirements into technical designs, configure forms/tables, workflows, integrations, business rules, client scripts, portals, and security. Perform code reviews, mentor juniors, maintain best practices, and support deployments and continuous improvement.

Handle inbound and outbound collections calls to resolve delinquent accounts: collect payments, negotiate arrangements, document interactions, meet KPIs, and maintain FDCPA and government compliance while protecting customer data in a remote role.