Jobs at Ashby

Lead Ashby’s global B2B SaaS Support organization, currently comprising two Heads, five Managers, and approximately 60 technical contributors, with plans to nearly double the team. Own global support strategy, 24/7 coverage, automation, SLAs, queue management, escalations, training, and continuous improvement. Partner with Customer Success, Sales, Product, Engineering, and Operations to improve customer outcomes, resolve recurring issues, and scale support processes, quality, and efficiency.

Manage a pooled book of SMB customers as their primary contact, providing onboarding assistance, email and call support, troubleshooting, and long-term success guidance. Create onboarding materials, documentation, webinars, and retention practices. Own cross-functional projects that improve customer engagement and internal operations while becoming a product expert and solving complex customer challenges.

Lead and coach a team of enterprise Customer Success Managers serving complex B2B SaaS customers. Improve customer journey processes, adoption, optimization, retention, and team performance while balancing scalable systems with bespoke enterprise experiences. Partner cross-functionally with Product, Support, Sales, RevOps, Implementation, and Contract Management. Act as a technical resource, advocate for the team, and voice of the customer while driving data-informed operational improvements.

Manage a portfolio of approximately 60 mid-market B2B SaaS customers across EMEA, leading four-to-eight-week implementations, product adoption, training, engagement, and retention. Build trusted relationships with stakeholders, explain complex workflows, provide customer feedback internally, collaborate cross-functionally, and develop scalable customer success processes. The role emphasizes product expertise, technical curiosity, prioritization, clear communication, and hands-on customer enablement rather than renewal negotiation or variable compensation.

Own and scale Ashby’s demo environment system by customizing templates, generating realistic data, creating vertical-specific demos, and standing up trial and sandbox environments. Ensure new releases are demo-ready, document system usage, and enable go-to-market teams. The role requires hands-on work with JSON, APIs, data preparation, automation, internal tooling, and close collaboration with Engineering, Product, and Solutions Engineering.

Own product strategy, roadmap, customer research, prioritization, and execution for Ashby’s outbound sourcing, product platform, or AI platform. Partner closely with engineering and go-to-market teams to deliver high-quality, reusable product capabilities. The role requires strong product judgment, technical thinking, written communication, business sense, and sustained ownership of impactful customer outcomes.

Own product strategy, roadmap, customer research, prioritization, and execution for Ashby’s outbound sourcing, product platform, or AI platform. Partner closely with engineering, customers, and go-to-market teams to deliver high-quality, reusable product capabilities. Drive product vision across a six- to 18-month horizon, manage tradeoffs and technical risks, and improve customer experience through deep research and sound judgment.

Manage 15–20 concurrent, 8–10-week implementations for mid-market and enterprise SaaS customers. Develop implementation plans, configure complex multi-module systems, guide change management, advise on best practices, track milestones, and ensure rapid customer value. Build strong customer relationships, communicate progress, solve implementation challenges, improve processes, and collaborate with Customer Success, Sales, Product, Engineering, and Operations. Travel under 10% for customer engagements.

Manage annual renewals and month-to-month subscriptions for startup customers across the Americas. Lead pricing and contract negotiations, answer contract questions, generate order forms, maintain CRM records, and build customer trust. Collaborate with Sales and Customer Success to drive retention, expansion, and customer satisfaction while identifying growth opportunities. The role requires strong communication, empathy, attention to detail, autonomy, adaptability, and comfort managing a high volume of accounts remotely.

Manage and grow Ashby’s data analytics team while remaining hands-on with analytical work. The role includes hiring and coaching analysts, improving data practices, prioritizing requests, developing specialization, maintaining analytical quality, and guiding responsible AI adoption. The manager will work across raw and modeled data, dbt models, metric definitions, dashboards, and internal data products, partnering closely with business teams in a remote, high-growth B2B SaaS environment.

Manage end-to-end implementations for strategic (enterprise) customers, develop and execute implementation plans, configure complex B2B SaaS workflows and integrations, drive change management, advise on best practices, measure outcomes with data, and collaborate cross-functionally to ensure timely, successful onboarding and customer value realization.

Lead customer-facing technical engagements implementing Ashby integrations with enterprise HCM platforms. Define requirements, design and troubleshoot integration solutions, manage project plans and milestones, advise customers on best practices, support change management, and coordinate with Product, Engineering, Customer Success, Sales, and Implementation teams. The role also contributes to process improvement, pre-sales support, customer coaching, and scalable solutions for strategic customers.

Provides post-sales technical expertise for complex SaaS integrations, including IAM, workplace integrations, and custom APIs. Leads customer discovery, consulting, configuration, implementation, and post-launch optimization. Partners with Product, Support, and Customer Success to resolve technical challenges, execute pre-sales solutions, document reusable approaches, and develop scalable services and enablement materials.

Lead an EMEA-based team delivering dedicated implementations for Strategic and High-Touch customers. Own implementation/project delivery, team scaling, regionalization of processes, enterprise onboarding, cross-functional alignment, and driving consistent, data-informed time-to-value and handoffs into Customer Success.

Own technical configuration for assigned SaaS customer implementations, partnering with implementation specialists to confirm requirements, configure platform functionality, execute testing, document decisions, and support go-live. Advise customers on best practices, manage change, communicate progress and risks, solve configuration challenges, and collaborate with Customer Success, Sales, Product, Engineering, and Operations.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Partner with Ashby’s largest enterprise customers to drive adoption, health, and long-term value. Own ~20 strategic accounts (> $2M ARR), configure product solutions, deliver trainings, build multi-threaded relationships, use data to spot risks, and collaborate cross-functionally to improve customer outcomes and scale playbooks.

Owns the configuration, administration, integrations, and data governance of Ashby’s go-to-market systems. Responsibilities include maintaining CRM platforms, managing permissions and workflows, supporting integrations, enforcing data quality standards, troubleshooting issues, gathering requirements, evaluating GTM and AI tools, and partnering with Sales, Marketing, and Customer Success. The role requires hands-on CRM administration, strong analytical and communication skills, and the ability to translate business needs into scalable technical solutions.

Drive new-logo enterprise sales in Germany for Ashby’s talent acquisition SaaS platform. Manage the full sales cycle, self-source over 50% of pipeline, conduct discovery and product demonstrations, build business cases, navigate complex evaluations, engage executive stakeholders, and close high-value platform deals. The role requires German and English fluency, enterprise SaaS experience, strong hunting skills, and at least 25% travel for customer engagements and events.

Own and scale Ashby's global Total Rewards function across compensation, equity, benefits, and perks. Build compensation infrastructure, leveling, bands, benchmarking, review processes, equity administration, benefits strategy, vendor management, and scalable systems. Partner with Finance, Talent Acquisition, Legal, People Operations, and leaders on workforce planning, offers, promotions, and complex rewards decisions. The role begins as a hands-on individual contributor and is expected to evolve into people management.