Jobs at Ashby

Own technical configuration for assigned SaaS customer implementations, partnering with implementation specialists to confirm requirements, configure platform functionality, execute testing, document decisions, and support go-live. Advise customers on best practices, manage change, communicate progress and risks, solve configuration challenges, and collaborate with Customer Success, Sales, Product, Engineering, and Operations.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Own post-launch optimization of automated outbound campaigns across email and LinkedIn. Responsibilities include refreshing sequences, optimizing copy and AI prompts, analyzing performance, conducting experiments, improving conversion, integrating content and sales learnings, and coordinating physical program touches. The role requires hands-on cold outbound experience, fluency with sequencing tools and campaign data, strong copy judgment, and an AI-enabled, experimentation-focused approach.

Lead Ashby’s Support Operations organization across Systems, Workforce Management, Quality, and Training. Establish operating standards, integrate functions, manage and develop functional leaders, improve efficiency and quality through data, and represent Support Operations cross-functionally. The role requires strategic systems thinking, operational leadership, coaching, process design, and customer-focused collaboration with Support, Engineering, Product, People Ops, and Knowledge Management.

Provide technical customer support for Ashby by diagnosing integration and API issues, troubleshooting via logs and scripting, collaborating with engineering on escalations, creating documentation, and driving product improvements from customer feedback.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Partner with Ashby’s largest enterprise customers to drive adoption, health, and long-term value. Own ~20 strategic accounts (> $2M ARR), configure product solutions, deliver trainings, build multi-threaded relationships, use data to spot risks, and collaborate cross-functionally to improve customer outcomes and scale playbooks.

Manage and grow Ashby’s data analytics team while remaining hands-on with analytical work. The role includes hiring and coaching analysts, improving data practices, prioritizing requests, developing specialization, maintaining analytical quality, and guiding responsible AI adoption. The manager will work across raw and modeled data, dbt models, metric definitions, dashboards, and internal data products, partnering closely with business teams in a remote, high-growth B2B SaaS environment.

Provide recruiting operations consulting to EMEA customers through complimentary and paid engagements. Scope and deliver consulting projects, interpret recruiting analytics, optimize processes, build reports, create educational content, enable CSMs, and translate customer insights into product feedback. Support customers across strategic, mid-market, and startup segments while facilitating stakeholder alignment and measurable recruiting outcomes.

Provides day-to-day People Operations support, including maintaining employee data and files, onboarding, benefits administration, performance management, international employee support, process documentation, workflow improvement, confidential information handling, and coordination of culture events. The role requires strong attention to detail, problem-solving, communication, organization, and familiarity with HRIS platforms such as Gusto, Remote, or Deel.

Owns the configuration, administration, integrations, and data governance of Ashby’s go-to-market systems. Responsibilities include maintaining CRM platforms, managing permissions and workflows, supporting integrations, enforcing data quality standards, troubleshooting issues, gathering requirements, evaluating GTM and AI tools, and partnering with Sales, Marketing, and Customer Success. The role requires hands-on CRM administration, strong analytical and communication skills, and the ability to translate business needs into scalable technical solutions.

Own Ashby’s integration partnership ecosystem across inbound requests, partner onboarding, technical scoping, launches, account management, documentation, and ongoing maintenance. Serve as the liaison between partners, Product, Engineering, Sales, Customer Success, Support, and Marketing. Improve integration workflows, SLAs, reporting, knowledge systems, and automation while managing strategic enterprise partnerships and representing Ashby externally.

Lead Ashby’s global analyst relations strategy, including strategic programs, analyst briefings, inquiries, research engagement, events, and written materials. Build influential analyst relationships, secure favorable research positioning, translate analyst insights into product narratives and marketing content, and partner with PMM and executives on messaging. The role requires strong writing, HR technology trend analysis, sound judgment, autonomy, product expertise, and travel.

Drive new-logo enterprise sales in Germany for Ashby’s talent acquisition SaaS platform. Manage the full sales cycle, self-source over 50% of pipeline, conduct discovery and product demonstrations, build business cases, navigate complex evaluations, engage executive stakeholders, and close high-value platform deals. The role requires German and English fluency, enterprise SaaS experience, strong hunting skills, and at least 25% travel for customer engagements and events.

Own and scale Ashby's global Total Rewards function across compensation, equity, benefits, and perks. Build compensation infrastructure, leveling, bands, benchmarking, review processes, equity administration, benefits strategy, vendor management, and scalable systems. Partner with Finance, Talent Acquisition, Legal, People Operations, and leaders on workforce planning, offers, promotions, and complex rewards decisions. The role begins as a hands-on individual contributor and is expected to evolve into people management.

Lead and scale a Support Engineering function for Ashby across the Americas. Own vision, operating model, escalation/triage standards, reporting, tooling, and cross-functional feedback with Product and Engineering. Manage a Support Engineering Manager, drive hiring and career paths, and use data to reduce recurring technical friction while balancing immediate customer resolution with durable product improvements.

Manage end-to-end implementations for predominantly enterprise B2B SaaS customers across EMEA. Develop implementation plans, coordinate stakeholders, guide customers through change management, recommend best practices, resolve complex challenges, and ensure milestones and time-to-value goals are achieved. The role requires strong technical understanding, customer communication, process improvement, data-driven decision-making, and cross-functional collaboration with Customer Success, Sales, Product, Engineering, and Operations.

Own the enterprise product marketing narrative, messaging, content, sales enablement, and go-to-market materials. Research enterprise buying committees, develop segment-specific positioning, support ABM campaigns, create case studies and sales assets, produce ROI and TCO content, and train sales teams. Partner closely with Sales, Solutions Engineering, Customer Success, Marketing, Analyst Relations, and other cross-functional teams to align messaging and support complex enterprise deals.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Senior product-focused software engineer who owns large product areas end-to-end: research, write specs and wireframes, design abstractions, implement full-stack features, collaborate with PM/design/infra, and ship high-quality, scalable user-facing functionality.