Jobs at Ashby

Own and launch a startup-focused recruiting blog and X.com publishing strategy. Produce high-quality, high-velocity writing informed by SEO/AEO and customer intel, collaborate with Partnerships and GTM teams, and build an end-to-end content ecosystem for startup talent leaders and founders.

Lead and develop a global team managing SaaS renewals and complex contract negotiations. Build scalable renewal processes, improve forecasting and CRM hygiene, partner cross-functionally with Sales, RevOps, Legal, Finance and Product, and translate negotiation outcomes into playbooks to drive retention and commercial growth.

Lead and grow a Mid-Market Solutions Engineering team: hire, coach, and operationalize demo, trial, and RFP processes; partner with sales leadership to accelerate deals; build scalable systems, feedback loops, and enablement to drive revenue and product insights.

Lead and scale an enterprise Solutions Engineering team to win complex SaaS deals. Hire and coach SEs, drive technical deal execution (demos, POCs, security reviews, RFPs), build scalable processes and enablement, partner with Product/Engineering and Sales, and lead strategic initiatives from diagnosis through implementation to impact revenue and product direction.

Own end-to-end customer education: build and refresh courses, playbooks, recordings, and learning assets. Translate complex product workflows into clear, outcome-focused education, partner with CS, Product, PMM, and RecOps, and contribute systems and standards to scale Academy content. Manage multiple major builds per quarter while performing hands-on learning, writing, recording, design, review, and launch.

Build and maintain Ashbys platform and SRE systems: scale infrastructure, improve developer experience, implement SLOs/SLIs, add reliability guardrails, enable canary/gradual rollouts, support event-driven architecture and data warehousing, and debug production issues. Ship code, own projects end-to-end, and collaborate asynchronously with product and engineering teams.

Own end-to-end sourcing for Sales/GTM hires at a high-growth B2B SaaS company: build passive pipelines, discover new talent pools, qualify requirements with hiring managers, conduct high-volume outreach and screening, and deliver high-quality, data-informed candidate slates.

Manage a pooled book of early-stage customers, deliver onboarding materials, documentation, and webinars, respond via email and calls per SLAs, own medium/large internal projects to improve retention and onboarding.

Lead and unify RecOps Consulting, Academy, and Product Enablement to deliver customer-facing education and internal enablement. Manage managers and ICs, build operating models, scale content and consulting motions, partner across CS, Sales, Product, and Marketing, and represent Education externally.

Lead and coach a team of Customer Success Managers to drive adoption, retention, and long-term value for a large portfolio. Build repeatable playbooks, scalable processes, and operational rigor. Partner cross-functionally (Implementation, Support, Sales, Product) to ensure seamless lifecycle experiences, use data to inform decisions, and continuously improve team performance and customer outcomes.

Lead and coach a team of Customer Success Managers for enterprise clients. Drive adoption, onboarding, retention, and process scalability. Partner cross-functionally with Product, Sales, Support, and RevOps to improve outcomes, implement repeatable approaches, and advocate for customers while building scalable operations and developing team capabilities.

Partner with Ashby’s largest enterprise customers to drive adoption, health, and long-term value. Own ~20 strategic accounts (> $2M ARR), configure product solutions, deliver trainings, build multi-threaded relationships, use data to spot risks, and collaborate cross-functionally to improve customer outcomes and scale playbooks.

Provide hands-on commercial contracting support focused on sales (NDAs, MSAs, Order Forms, DPAs) and procurement; draft, review, and negotiate contracts; build scalable processes, playbooks, CLM/CPQ workflows, and sales enablement; partner with Sales, Security, IT, Product, and Legal Ops to answer questionnaires, drive tool adoption, and support growth-stage scaling.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Senior product-focused software engineer who owns large product areas end-to-end: research, write specs and wireframes, design abstractions, implement full-stack features, collaborate with PM/design/infra, and ship high-quality, scalable user-facing functionality.

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations, reproduce and isolate issues, communicate clearly to varied audiences, escalate when needed, and work on internal projects to improve support workflows and automation. Collaborate with Engineering and take ownership of tickets while onboarding rapidly.

Own full sales cycle for Mid-Market accounts in Eastern/Central Americas: prospect, demo, close new logos (> $50k ACV) and drive expansion. Self-source meaningful pipeline, manage a dozen+ active deals, maintain real-time CRM updates, and collaborate asynchronously with a product-led, analytics-driven GTM team.

Own large product areas end-to-end: research, write product specs and wireframes, design and implement full‑stack features, build reusable abstractions, collaborate with product/design/infra, and ship high-quality software at startup scale.

Sell Ashby's talent acquisition platform to mid-market customers in Pacific/Central time zones. Manage full sales cycle with emphasis on new logo acquisition, pipeline generation, demos, closing >$50k ACV deals, account expansion, CRM discipline, and self-sourcing at least 30% of pipeline.