Jobs at Ashby

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Provide technical customer support for Ashby by diagnosing integration and API issues, troubleshooting via logs and scripting, collaborating with engineering on escalations, creating documentation, and driving product improvements from customer feedback.

Own Ashby’s onboarding and product-led growth strategy for its B2B SaaS platform. Research customer journeys, design product and transactional email experiences, define adoption metrics and Product Qualified Leads, and improve features to accelerate customer value and expansion. Partner closely with Customer Success, Revenue Operations, data, engineering, and other product teams while driving customer research, product strategy, and high-impact changes.

Own and scale Ashby's global Total Rewards function across compensation, equity, benefits, and perks. Build compensation infrastructure, leveling, bands, benchmarking, review processes, equity administration, benefits strategy, vendor management, and scalable systems. Partner with Finance, Talent Acquisition, Legal, People Operations, and leaders on workforce planning, offers, promotions, and complex rewards decisions. The role begins as a hands-on individual contributor and is expected to evolve into people management.

Lead customer-facing technical engagements implementing Ashby integrations with enterprise HCM platforms. Define requirements, design and troubleshoot integration solutions, manage project plans and milestones, advise customers on best practices, support change management, and coordinate with Product, Engineering, Customer Success, Sales, and Implementation teams. The role also contributes to process improvement, pre-sales support, customer coaching, and scalable solutions for strategic customers.

Own Ashby’s overarching company and brand narrative, messaging framework, and annual keynote. Conduct customer, market, and sales research; translate insights into differentiated messaging; create startup and lower mid-market content and enablement; align narratives across segments; and partner closely with the CEO, product marketing, sales, partnerships, product, and engineering teams. Initially an individual contributor, the role will later build and lead a team.

Lead and scale a Support Engineering function for Ashby across the Americas. Own vision, operating model, escalation/triage standards, reporting, tooling, and cross-functional feedback with Product and Engineering. Manage a Support Engineering Manager, drive hiring and career paths, and use data to reduce recurring technical friction while balancing immediate customer resolution with durable product improvements.

Provides post-sales technical expertise for complex SaaS integrations, including IAM, workplace integrations, and custom APIs. Leads customer discovery, consulting, configuration, implementation, and post-launch optimization. Partners with Product, Support, and Customer Success to resolve technical challenges, execute pre-sales solutions, document reusable approaches, and develop scalable services and enablement materials.

Own marketing operations for a multi-product portfolio: implement tracking and attribution in HubSpot, build dashboards and reports, design marketing automation, manage data governance and compliance (GDPR/CCPA), collaborate cross-functionally with RevOps, and recommend/evaluate marketing technologies.

Manage end-to-end implementations for predominantly enterprise B2B SaaS customers across EMEA. Develop implementation plans, coordinate stakeholders, guide customers through change management, recommend best practices, resolve complex challenges, and ensure milestones and time-to-value goals are achieved. The role requires strong technical understanding, customer communication, process improvement, data-driven decision-making, and cross-functional collaboration with Customer Success, Sales, Product, Engineering, and Operations.

Own Ashby’s marketing operations foundation across campaign tracking, attribution, automation, dashboards, reporting, data governance, segmentation, privacy compliance, and marketing technology. Partner with Marketing, Revenue Operations, and Business Systems to implement initiatives, improve pipeline and CAC measurement, maintain data integrity, document processes, train users, and evaluate tools. This is a hands-on individual contributor role requiring technical systems ownership, analytical problem-solving, and strategic KPI development.

Lead Ashby's AMER community-led growth efforts through curated customer and partner events, TA leader relationship building, product education, demos, advocacy programs, and industry engagement. The role requires deep talent acquisition expertise, Ashby product knowledge, strong writing and facilitation skills, hospitality, travel, and the ability to experiment with community formats and enablement programs.

Own end-to-end recruiting for Sales roles across EU and UK markets, including sourcing, talent mapping, screening, stakeholder partnership, and hiring. Build innovative pipelines, qualify requisitions with senior leaders, use Ashby data to optimize hiring practices, diagnose pipeline issues, and develop scalable processes focused on quality, diversity, and volume.

Own the enterprise product marketing narrative, messaging, content, sales enablement, and go-to-market materials. Research enterprise buying committees, develop segment-specific positioning, support ABM campaigns, create case studies and sales assets, produce ROI and TCO content, and train sales teams. Partner closely with Sales, Solutions Engineering, Customer Success, Marketing, Analyst Relations, and other cross-functional teams to align messaging and support complex enterprise deals.

Own end-to-end customer lifecycle for upmarket APAC accounts: lead implementations and onboarding, drive adoption and customer health, build strategic relationships, troubleshoot configurable product setups, and partner cross-functionally to realize long-term customer value.

Partner with Ashby’s largest enterprise customers to drive adoption, health, and long-term value. Own ~20 strategic accounts (> $2M ARR), configure product solutions, deliver trainings, build multi-threaded relationships, use data to spot risks, and collaborate cross-functionally to improve customer outcomes and scale playbooks.

Manage a portfolio of approximately 60 mid-market B2B SaaS customers across EMEA, leading four-to-eight-week implementations, product adoption, training, engagement, and retention. Build trusted relationships with stakeholders, explain complex workflows, provide customer feedback internally, collaborate cross-functionally, and develop scalable customer success processes. The role emphasizes product expertise, technical curiosity, prioritization, clear communication, and hands-on customer enablement rather than renewal negotiation or variable compensation.

Manage a ~60-account mid-market book to drive adoption, retention, and expansion of Ashby. Deliver product trainings, strategic guidance, and partnership reviews; become a product and domain expert; collaborate cross-functionally to advocate for customers and improve workflows, integrations, and long-term value realization.

Senior product-focused software engineer who owns large product areas end-to-end: research, write specs and wireframes, design abstractions, implement full-stack features, collaborate with PM/design/infra, and ship high-quality, scalable user-facing functionality.

Provide day-to-day technical support for a complex B2B SaaS product: troubleshoot integrations, reproduce and isolate issues, communicate clearly to varied audiences, escalate when needed, and work on internal projects to improve support workflows and automation. Collaborate with Engineering and take ownership of tickets while onboarding rapidly.