ASAPP Benefits Overview

Own the strategy, roadmap, and outcomes for ASAPP’s Messaging Platform, Virtual Agent, communication channels, and AI Services. Lead product decisions across human-agent productivity, automated conversations, AI-assisted workflows, channel architecture, documentation, metrics, and telemetry. Partner directly with enterprise customers, engineering, design, sales, and customer success to prioritize investments, manage tradeoffs, and deliver measurable improvements in customer experience, agent efficiency, quality, and compliance.

Analyze large-scale Generative AI deployments and conversational data to identify customer growth opportunities. Develop performance insights, forecasts, and impact analyses; support Customer Success and Strategy teams with client and stakeholder requests; and communicate recommendations through compelling presentations. Collaborate cross-functionally with Customer Success, Engineering, and Product teams to shape account strategies and improve customer experience outcomes.

Lead ASAPP’s product strategy, portfolio, and product organization as it scales enterprise AI products. Define product direction, convert AI research into reliable commercial offerings, identify repeatable customer needs, and oversee products from incubation through adoption and expansion. Partner closely with customers, engineering, research, sales, delivery, and design while setting standards for AI quality, safety, reliability, metrics, and operational execution. Recruit and develop exceptional product and design leaders and guide enterprise positioning, packaging, and deployment strategy.