Teams at Arthur Grand Technologies Inc

Provides application and help desk support for end users, including IVR, digital and website troubleshooting, incident tracking, escalation, and customer communication. The role requires strong technical support skills and is offered as a long-term contract in Toronto with five days of onsite work per week. Four openings are available, including bilingual English/French positions, and an in-person interview is mandatory.

Conduct internal IT audits and risk assessments, guide audit staff, and communicate findings to management while developing audit plans.

Provide application support and help desk assistance to end users. Responsibilities include troubleshooting IVR, digital, and website issues; tracking incidents; escalating problems; and delivering clear customer service. The role is an intermediate-level, long-term contract based onsite in Toronto, with bilingual English/French openings and a mandatory in-person interview.