Teams at Arriva Group

Lead the development, implementation and continuous improvement of operational and customer service standards across a national railway operation. Partner with Operations, Fleet, Safety, HR and Learning teams to embed practical standards, use audits and performance data to identify improvements, and produce actionable dashboards and reports. The role requires railway operational credibility, whole-system safety thinking, strong stakeholder engagement, objective judgement and collaborative leadership to improve service quality, customer experience and operational performance.

Maintain and repair buses, PSVs, vehicles, and engineering equipment through preventative maintenance, fault diagnosis, repairs, modifications, and upgrades. Interpret technical documentation, maintain accurate records, follow DVSA and safety standards, support fleet reliability, and contribute to workshop improvements. Provide technical guidance to junior engineers and apprentices while collaborating with workshop and operations teams.

Supports stores operations in a railway engineering environment, including loading and unloading deliveries, inspecting and booking goods into SAP, managing storage locations, issuing and picking materials, processing returns, assisting with stock counts, maintaining housekeeping standards, and performing forklift duties. The role may also involve local supplier deliveries, simple supervised rail vehicle maintenance, and compliance with safety and railway standards.