Teams at Arpio

Own enterprise customer success across implementation, onboarding, adoption, retention, renewals, and expansion. Track customer health and success metrics, lead quarterly business reviews, troubleshoot technical issues with engineering, and translate customer feedback into product improvements. The role requires strong cloud expertise, customer communication, problem-solving, and experience with customer success and ticketing tools.

Prospect into IT and security teams through calls, email, LinkedIn, and multichannel sequences; qualify leads, uncover disaster recovery needs, book meetings for account executives, maintain CRM data, test messaging, and contribute to outbound playbook development.

Lead pre-sales technical engagements for an AWS-focused cloud resiliency platform: scope and run POCs, deliver demos, respond to RFPs and security questionnaires, partner with AEs and AWS/Azure field teams, translate technical gaps to business value, feed product insights to engineering, and help build solutions engineering playbooks while supporting customers through the full sales cycle.