Teams at ARMStrong Insurance Services

Phone Auditors make and receive calls to complete insurance premium audits for Workers' Compensation and General Liability policies, gather financial and tax documentation, liaise with policyholders and agents, and follow state/class code rules. Maintain required billable hours and use bookkeeping/QuickBooks and office software to document audit findings.

Perform commercial property and casualty premium audits: examine policyholder financial records, detect fraud, classify business activities, prepare audit reports per SOP, communicate findings to insureds and brokers, and meet billable requirements.

Collect outstanding balances and resolve disputed invoices by communicating with businesses, researching contacts, negotiating settlements with insurers and attorneys, establishing lien releases and payment contracts, preparing investigative correspondence, and escalating high-risk accounts. Maintain assigned account work standards and deescalate adverse situations while documenting findings.